Refund policy
General Returns
Only products purchased directly from the Seal Shoe Covers website www.sealshoecovers.com can be returned or exchanged following the steps described below. If you purchased your Seal Outdoors Inc., products at a retail store or from other websites, these products must be returned to the original store or site they were purchased from.
If for any reason you are not happy with your Seal Outdoors Inc. products, please follow our Returns Procedure. Seal Outdoors Inc. reserves the right to refuse the return of products, which are not sent back in accordance with our procedure and we may request that you pay for the shipping of such goods back to you. Our returns procedure does not affect your statutory rights.
If you have any questions, please contact our customer service team at 877.323.SEAL.
Returning New, Unused Product
You may return new, unworn or unused products within 14 days of the date the products were shipped to you. All products must be returned to us unused, in a fully re-salable condition, with all original packaging. We ask that you take care of returned products. If the goods have been used, they will be returned to you, and no credit will be issued. Please ensure that your return package is packed and sealed securely.
If the return is new, unworn, or unused products we will credit the original card. Please allow up to 30 days for your refund to be processed; however, this is normally done within 3-5 days of receipt.
We will need to receive the returned item back in a saleable condition for us to initiate the return.
Please call us at 877.323.SEAL or email us at exchange@sealshoecovers.com; for return authorization and instructions.
Exchanging a Damaged Product
You may exchange damaged products according to the Limited Warranty found on our website www.sealshoecovers.com within 21 days of the date the products were sold. The date will be printed on the customer receipt. To initiate your exchange, please follow the instructions below:
- Email us at exchange@sealshoecovers.com;
- For each item, write the receipt or sales order number in the RE: box
- For each item, write a description of the damage inside the email box.
- Attach a high-resolution photograph depicting the product defect and email it to exchange@sealshoecovers.com .
- Write the new color and/or size that you wish to receive inside the email box. If you would like to exchange for a different style up to the same price as the original item, please contact our Customer Service team at 877.323.SEAL
- Write the address that you would like to receive your new item at, and submit your request
NOTE: you do not send the damaged product to us.
Restocking Fees.
Customers will be charged a fifteen percent (15%) restocking fee for processing all Eligible Return Product returned to Seal Outdoors Enterprise INC provided, however, that no such fee will be charged for (a) Defective Product.
This fee will be deducted from the total refund amount.
Final Sale
Final Sale items may not be returned or exchanged.